Our Policies

All JCC School staff are committed to safeguarding the welfare of children and young people at our school. Our policies are below.

The Board of Directors and staff of The JCC take seriously our responsibility in line with the Kenya Government’s ratification of the Convention on the Rights of the Child (1990), the enactment of the Children’s Act (2001) and sections 175 and 157 of the Education Act 2002 to safeguard and promote the welfare of all children including those within the Early Years Foundation Stage; and to work together to ensure adequate arrangements are in place within our school to identify, assess, and support those children who are suffering harm.

This policy has been developed in accordance with the principles established by the Children Acts 2001 and 2004 and related guidance.

COMPLAINTS POLICY AND PROCEDURES

The majority of issues raised by parents, students or the community are concerns rather than complaints. JCC Schools are committed to taking concerns seriously, at the earliest stage, in the hope of ensuring that matters affecting your child’s education are quickly addressed. However, depending on the nature of the concern, you may wish or be asked to follow the school’s formal concerns procedure.

The prime purpose of JCC School’s Concerns Policy is to resolve any concern quickly and satisfactorily ensuring that the outcome is shared with the person raising the concern as soon as possible. All formal concerns will be dealt with in a sensitive, impartial and confidential manner. JCC School also has an open-door policy where any concerns can be taken directly to the Headteacher if this is felt to be necessary.

The policy applies only to current parents, unless the complaint is from former parents about issues whilst their child was at school. It does not apply to staff who have a grievance, nor to appeals about expulsions. There is a separate policy for these.